Refund policy

By placing an order through CUSTOMTONCLAVIER, you agree to the terms below. We establish these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic countries of France.

-NO REFUND WILL BE MADE WITHOUT COMPLETING AND INCLUDING THE FORM BELOW IN YOUR RETURN PACKAGE.-

Return form customtonclaiver.fr

1. 14 DAY RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be returned with the original tags and packaging. You will also need the receipt or proof of purchase.

2. RETURN PROCESS

To start a return, you can contact us at contact@customtonclavier.fr. If your return is accepted, we will send you a return shipping label that will allow you to return your item to us free of charge, along with instructions on how and where to send your package (for some certified products, the return is at your expense). Items returned to us without first requesting a return will not be accepted.

3. DAMAGED, INCORRECT OR PROBLEM PRODUCTS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the problem and correct it.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package (for some certified products, the return is at your expense). Items returned to us without first requesting a return will not be accepted.

To return your product, you must contact us@customtonclavier.fr.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

4. EXCHANGES

If you need to exchange an item, please contact us at contact@customtonclavier.fr.

5. RESTOCKING FEES
We do not charge a restocking fee on returns.